Imagine highly experienced engineers being on your site within two hours, able to respond to any situation. That's Genesis. Right now, there are Genesis engineers positioned in strategic locations across the UK, with computer controlled dispatch and the latest in GPS navigation helping them to be on site and on time.
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Operator Assistance
When you call Genesis, an experienced engineer will attempt to diagnose and repair the fault remotely. In 87% of cases your fault is resolved at this stage. |
Engineer Allocation
Should you require an on-site visit, the operator will assign you the nearest engineer by consulting our fleet tracking system, which shows the realtime status and location of all the engineers within Genesis across the UK. |
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Global Positioning Systems
On receiving the call via an automated SMS text message, the Genesis engineer uses the very latest in GPS navigation technology which provides visual and audio directions to the driver, directing him quickly and safely to your location. |
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Live Traffic Information
Our enginers also use a system that offers a completely live picture of hold-ups and traffic problems. With up-to-the-minute information, the receiver covers all main motorways and most major trunk roads allowing Genesis engineers to avoid any potential holdups, even up to 10 miles ahead. |
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